Warranty & Reimbursement
Our Policy
Warranty & Reimbursement
CONFIDENCE, BACKED BY COMMITMENT
When you choose MATelec Australia, you're choosing more than quality products – you're choosing the confidence of a responsive team committed to supporting you long after purchase. Our Warranty and Reimbursement process is designed to resolve issues quickly, fairly, and with minimal disruption to your business.
Comprehensive Product Warranty
Every MATelec Australia product is backed by a comprehensive warranty, with many ranges offering standard warranty periods that exceed industry expectations – such as our 7-year smoke alarm warranty. Extended warranty options are also available on selected products for added peace of mind.
Fair & Transparent Claims
If a genuine product fault occurs, we'll work with you to assess the issue and determine the most appropriate resolution.
Repair, Replacement, or Reimbursement
Depending on the circumstances, approved claims may be resolved through repair, replacement, or reimbursement of reasonable direct costs.
Qualified Technical Assessment
Our experienced technical team will work with you to understand the issue and provide the quickest, most practical outcome.
Fast, Responsive Support
We know downtime costs money. That's why we're committed to assessing warranty claims promptly and helping get your project back on track.
A FAIR PROCESS FOR EVERYONE
To ensure claims are handled quickly and accurately, we ask that products are inspected upon receipt, any delivery discrepancies are reported promptly, and our team is given the opportunity to assess any product before repair or replacement work is undertaken. This helps us deliver the best possible outcome while ensuring claims are managed fairly for all customers.
LONGER PROTECTION. GREATER PEACE OF MIND.
Optional Control & Automation Extended Warranty
Protect your investment with MATelec Australia's optional Extended Warranty for Control Solutions. Available at the time of purchase, it extends your standard warranty by up to two additional years, providing longer-term confidence, reduced risk, and the reassurance of continued support from the team that designed and manufactured your control system.
For full warranty terms, exclusions, reimbursement conditions and claim procedures, please refer to our Terms & Conditions or our Electrical Product Warranty Statement.