MATelec Australia Care Centre
SUPPORT
MATelec AUSTRALIA CARE CENTRE
Whether it be sales support, product availability, order tracking or anything else, you can be sure that it will be resolved as soon as possible.
Contact Us
If you have any questions or would like to discuss your next project, contact us today to get in touch with a trusted member of the MATelec Australia Customer Care team.
- Hours
- Monday to Friday, 8am – 5pm AEST
- customer@matelecaustralia.com.au
- Phone
- 1800 281 282
- Address
- H/O - 5 Telford Drive Shepparton Victoria 3630 W/H - 106 Drummond Rd Shepparton, VIC, 3630
HERE TO SUPPORT
Industry-leading Customer Care
The Extra Smile
“Going the extra smile” is our commitment to delivering service that exceeds expectations and makes every customer interaction a positive one.
In-house Team
Our team is entirely in-house, not outsourced, so you get the best possible help, right from the source.
Realtime Assistance
First class support with real people (not robots) is just a call away, whether that is assistance with an order or a technical product question.
Trained & Qualified
With a team of qualified electricians and engineers on hand to support your enquiry, you will have a resolution as quickly as possible.
One Call Resolution
Our experienced team is empowered to resolve most enquiries on the first call, minimising delays and getting you back to what matters sooner.
50+ Years of Service Excellence
For more than five decades, we've built our reputation on responsive service, trusted advice, and genuine care for every customer we support.
OUR COMMITMENT TO FAST SERVICE
One Call Resolution
We know your time is valuable. That's why our Customer Care team is empowered to resolve the majority of enquiries during your first interaction, minimising delays, eliminating unnecessary handovers, and getting you back to what matters most – your business. Our One Call Resolution policy is a key metric we use to gauge the effectiveness of our Customer Care, regularly averaging above 95% of calls not requiring a call back.
ON DEMAND SUPPORT
Support Yourself
We are committed to constantly growing our library of product support materials to ensure you have the resources you need to learn at your own pace and/or at the time of need. From product manuals, quick-start and installation guides, how-to and product insight videos, we have you covered.
OUR RESOURCES
FAQs
Frequently Asked Questions
Choose from the options below for a quick and easy way to contact our Customer Care team - We're Here to Help You!
- Call the MATelec Australia Customer Care Team
Contact us at 1800 281 282. MATelec Australia is here for you from 8:00AM to 5:00PM AEST. - Send us an Email
We’ll respond to you as quickly as possible. - Use the Contact Us form at the top of this page
We’ll respond to you as quickly as possible.
- Call the MATelec Australia Customer Care Team
We accept credit card payments to be made over the phone.
You may also opt to place an order on your 30 day account if you wish to pay at a later date. The following methods may be used to settle your payment:
- Credit Card (online or by phone)
- Cheque
- EFT bank transfer
- BPay (The BPay number is found on the invoice and statement)
Yes. Any item that is not available at time of purchase will be back ordered until stock arrives. You will not be invoiced until the item is shipped. We do always try to proactively let you know if there are any backorders on your orders though.
Yes! You can download our catalogues here. If you would prefer a hard copy, please use the form at the top of this page to order one.
Unlike many other web sites that have special rules and lots of fine print, MATelec Australia offers free shipping on all orders placed, with a minimum order cost of just $300ex GST (Conditions apply - Pump & Motor Control products excluded).
*Should there be odd circumstances with your delivery, we will give you a call first to discuss details.
If, for whatever reason, you're not happy with your purchase just give us a call or email us, and your return will be processed.
Yes! We have a technical support team on site, ready to solve any technical difficulties you may be experiencing. Please contact on 1800 281 282, email, or fill out the contact us form at the top of this page.
To avoid freight costs, your order will need to be at a minimum of $300ex GST. Anything below this price will just be a $35ex GST freight fee (Conditions apply - Pump & Motor Control products excluded). Read more about our full delivery & freight charges here.
To make it easier to find support material including manuals and specification sheets for you MATelec Australia Controller we have created a product support material page that is simple to navigate.