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Frequently Asked Questions

How can I get assistance if I need it?

Choose from the options below for a quick and easy way to contact our Customer Care team - We're Here to Help You!

  1. Call the MATelec Australia Customer Care Team:
    Contact us at 1800 281 282. MATelec Australia is here for you from 8:00AM to 5:00PM ACST.
  2. Send us an Email
    We’ll respond to you as quickly as possible.
  3. Use the Contact Us form:
    We’ll respond to you as quickly as possible.
What forms of payment do you accept?

We accept credit card payments to be made over the phone.

You may also opt to place an order on your 30 day account if you wish to pay at a later date. The following methods may be used to settle your payment:

  1. Credit Card (online or by phone)
  2. Cheque
  3. EFT bank transfer
  4. BPay (The BPay number is found on the invoice and statement)
Do you do back orders?

Yes. Any item that is not available at time of purchase will be back ordered until stock arrives. You will not be invoiced until the item is shipped. We do always try to proactively let you know if there are any backorders on your orders though.

Do you have a catalogue?

Yes! You can download our catalogue here. If you would prefer a hard copy, please click here to order one.

What are you shipping and return policies?

Unlike many other web sites that have special rules and lots of fine print, MATelec Australia offers free shipping on all orders placed, with a minimum order cost of just $250ex GST.

*Should there be odd circumstances with your delivery, we will give you a call first to discuss details.

If, for whatever reason, you're not happy with your purchase just give us a call or email us, and your return will be processed.

Do you offer technical support?

Yes! We have a technical support team on site, ready to solve any technical difficulties you may be experiencing. Please contact on 1800 281 282,  email, or fill out the contact us form.

What is your minimum order price without freight?

To avoid freight costs, your order will need to be at a minimum of $250ex GST. Anything below this price will just be a $25ex GST freight fee.

Capability Statement

MATelec Australia is the electrical supply partner that works harder, smarter, and with integrity to supply the industry-leading services, technical advice, and product solutions you can rely on to give you the performance edge in a highly competitive market.

View our Capability Statement to learn more.

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Customer Support

Want to know more about our comprehensive and innovative electrical products and bespoke engineered solutions?

Contact Us