Smoke Alarm Support Resources
SMOKIE SUPPORT
SMOKE ALARM SUPPORT RESOURCES
Find everything you need to keep your MATelec Australia Smoke Alarms performing at their best.
View Resources
Troubleshooting Guides
Video Playlist
FAQs
State Regulations
Product Support
DET-SMK/DC/1 & DET-SMK/DC/10 Smoke Alarm Troubleshooting Guide
DET-SMK/RF/AC/1 & DET-SMK/RF/AC/10 Smoke Alarm Troubleshooting Guide
DET-SMK/AC/1 & DET-SMK/AC/10 Smoke Alarm Troubleshooting Guide
FSA-30000 Smoke Alarm Troubleshooting Guide
FSA-90000 Smoke Alarm Remote Controller Troubleshooting Guide
FSA-60000 Smoke Alarm Troubleshooting Guide
FSA-26000 Smoke Alarm Troubleshooting Guide
THE SMARTER SMOKIE GUARANTEE
COMPLIANT, COMPLETE SUPPORT, GUARANTEED
The Smarter Smokie Guarantee delivers confidence at every stage of installation, operation and maintenance, with verified compliance, comprehensive support materials and straightforward warranty assistance you can count on.
WARRANTY PROCESS
Our simple 3 step support process ensures fast, straightforward warranty assistance. Contact our Customer Care Team for help, receive quick replacements when required, and access labour or travel compensation where applicable.
COMPLIANCE
Every MATelec Smoke Alarm is engineered in line with the Australian Standards that define safe, dependable smoke detection. We follow these requirements across our entire range to ensure consistent performance, trusted reliability and peace of mind for every home.
TECHNICAL SUPPORT
For more information or assistance, please contact one of our friendly MATelec Australia Smoke Alarm experts through our online form, by email, or by calling 1800 281 282.
RESOURCES
Your complete Smokie resource hub with tutorials, FAQs, state regulation guides and support for testing, pairing, maintenance, troubleshooting and factory resets, all in one convenient online location.
EXPLORE THE SMOKIE RANGE
CUSTOMER SUPPORT
Want to know more about our comprehensive and innovative electrical products and bespoke engineered solutions?